Last updated: 22 April 2025
Emerald Privacy Notice
Emerald Privacy Notice
Emerald Privacy Notice
This Notice explains how Emerald Labs Ltd ("Emerald", "we", "us") collects, uses and protects your personal information when you use our preventive‑health Services. It is written in plain English so you can see exactly what happens to your data.
This Notice explains how Emerald Labs Ltd ("Emerald", "we", "us") collects, uses and protects your personal information when you use our preventive‑health Services. It is written in plain English so you can see exactly what happens to your data.
This Notice explains how Emerald Labs Ltd ("Emerald", "we", "us") collects, uses and protects your personal information when you use our preventive‑health Services. It is written in plain English so you can see exactly what happens to your data.
This Notice explains how Emerald Labs Ltd ("Emerald", "we", "us") collects, uses and protects your personal information when you use our preventive‑health Services. It is written in plain English so you can see exactly what happens to your data.
Key definitions
Term
Meaning
Term
Meaning
Term
Meaning
Term
Meaning
Term
Meaning
Platform
Emerald’s web portal at portal.withemerald.com and any related webpages, dashboards, software and APIs.
Platform
Emerald’s web portal at portal.withemerald.com and any related webpages, dashboards, software and APIs.
Platform
Emerald’s web portal at portal.withemerald.com and any related webpages, dashboards, software and APIs.
Platform
Emerald’s web portal at portal.withemerald.com and any related webpages, dashboards, software and APIs.
Platform
Emerald’s web portal at portal.withemerald.com and any related webpages, dashboards, software and APIs.
Member / You / Your
The natural person who purchases or is authorised to use a Membership.
Member / You / Your
The natural person who purchases or is authorised to use a Membership.
Member / You / Your
The natural person who purchases or is authorised to use a Membership.
Member / You / Your
The natural person who purchases or is authorised to use a Membership.
Member / You / Your
The natural person who purchases or is authorised to use a Membership.
Membership
The 12‑month subscription plan for the Services described in the Emerald Terms & Conditions.
Membership
The 12‑month subscription plan for the Services described in the Emerald Terms & Conditions.
Membership
The 12‑month subscription plan for the Services described in the Emerald Terms & Conditions.
Membership
The 12‑month subscription plan for the Services described in the Emerald Terms & Conditions.
Membership
The 12‑month subscription plan for the Services described in the Emerald Terms & Conditions.
Membership Year
The contiguous twelve‑month period commencing on the Member’s Start Date and each subsequent twelve‑month period thereafter.
Membership Year
The contiguous twelve‑month period commencing on the Member’s Start Date and each subsequent twelve‑month period thereafter.
Membership Year
The contiguous twelve‑month period commencing on the Member’s Start Date and each subsequent twelve‑month period thereafter.
Membership Year
The contiguous twelve‑month period commencing on the Member’s Start Date and each subsequent twelve‑month period thereafter.
Membership Year
The contiguous twelve‑month period commencing on the Member’s Start Date and each subsequent twelve‑month period thereafter.
Services
Collectively, the Screening, GP Companion, Digital Dashboard, Referral Letters and Marketplace Services plus any other features provided to Members.
Services
Collectively, the Screening, GP Companion, Digital Dashboard, Referral Letters and Marketplace Services plus any other features provided to Members.
Services
Collectively, the Screening, GP Companion, Digital Dashboard, Referral Letters and Marketplace Services plus any other features provided to Members.
Services
Collectively, the Screening, GP Companion, Digital Dashboard, Referral Letters and Marketplace Services plus any other features provided to Members.
Services
Collectively, the Screening, GP Companion, Digital Dashboard, Referral Letters and Marketplace Services plus any other features provided to Members.
Screening
A preventive appointment which may include venous blood and/or urine collection, anthropometric measurements, vital‑sign checks or other assessments at a Network Partner Site.
Screening
A preventive appointment which may include venous blood and/or urine collection, anthropometric measurements, vital‑sign checks or other assessments at a Network Partner Site.
Screening
A preventive appointment which may include venous blood and/or urine collection, anthropometric measurements, vital‑sign checks or other assessments at a Network Partner Site.
Screening
A preventive appointment which may include venous blood and/or urine collection, anthropometric measurements, vital‑sign checks or other assessments at a Network Partner Site.
Screening
A preventive appointment which may include venous blood and/or urine collection, anthropometric measurements, vital‑sign checks or other assessments at a Network Partner Site.
GP Companion
The asynchronous preventive‑health messaging service (and any related video consultations) with UK‑licensed clinicians provided via the Platform.
GP Companion
The asynchronous preventive‑health messaging service (and any related video consultations) with UK‑licensed clinicians provided via the Platform.
GP Companion
The asynchronous preventive‑health messaging service (and any related video consultations) with UK‑licensed clinicians provided via the Platform.
GP Companion
The asynchronous preventive‑health messaging service (and any related video consultations) with UK‑licensed clinicians provided via the Platform.
GP Companion
The asynchronous preventive‑health messaging service (and any related video consultations) with UK‑licensed clinicians provided via the Platform.
Marketplace Services
The catalogue of optional, fee‑payable services or diagnostic tests (e.g. DEXA, CGM, MRI) curated by Emerald and supplied by Third‑Party Providers.
Marketplace Services
The catalogue of optional, fee‑payable services or diagnostic tests (e.g. DEXA, CGM, MRI) curated by Emerald and supplied by Third‑Party Providers.
Marketplace Services
The catalogue of optional, fee‑payable services or diagnostic tests (e.g. DEXA, CGM, MRI) curated by Emerald and supplied by Third‑Party Providers.
Marketplace Services
The catalogue of optional, fee‑payable services or diagnostic tests (e.g. DEXA, CGM, MRI) curated by Emerald and supplied by Third‑Party Providers.
Marketplace Services
The catalogue of optional, fee‑payable services or diagnostic tests (e.g. DEXA, CGM, MRI) curated by Emerald and supplied by Third‑Party Providers.
Health Data
Special‑category personal data relating to your physical or mental health, including lab results, vital signs and wearable‑device metrics.
Health Data
Special‑category personal data relating to your physical or mental health, including lab results, vital signs and wearable‑device metrics.
Health Data
Special‑category personal data relating to your physical or mental health, including lab results, vital signs and wearable‑device metrics.
Health Data
Special‑category personal data relating to your physical or mental health, including lab results, vital signs and wearable‑device metrics.
Health Data
Special‑category personal data relating to your physical or mental health, including lab results, vital signs and wearable‑device metrics.
Member Content
Any data or content you upload or connect to the Platform (e.g. Health Data, Typeform answers, wearable feeds).
Member Content
Any data or content you upload or connect to the Platform (e.g. Health Data, Typeform answers, wearable feeds).
Member Content
Any data or content you upload or connect to the Platform (e.g. Health Data, Typeform answers, wearable feeds).
Member Content
Any data or content you upload or connect to the Platform (e.g. Health Data, Typeform answers, wearable feeds).
Member Content
Any data or content you upload or connect to the Platform (e.g. Health Data, Typeform answers, wearable feeds).
UK GDPR
The United Kingdom General Data Protection Regulation.
UK GDPR
The United Kingdom General Data Protection Regulation.
UK GDPR
The United Kingdom General Data Protection Regulation.
UK GDPR
The United Kingdom General Data Protection Regulation.
UK GDPR
The United Kingdom General Data Protection Regulation.
PECR
The Privacy and Electronic Communications Regulations 2003 (UK).
PECR
The Privacy and Electronic Communications Regulations 2003 (UK).
PECR
The Privacy and Electronic Communications Regulations 2003 (UK).
PECR
The Privacy and Electronic Communications Regulations 2003 (UK).
PECR
The Privacy and Electronic Communications Regulations 2003 (UK).
Who we are & how to contact us
Emerald Labs Ltd – 71‑75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.
ICO registration: ZB701056.
For privacy questions, email privacy@withemerald.com.
Emerald Labs Ltd – 71‑75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.
ICO registration: ZB701056.
For privacy questions, email privacy@withemerald.com.
Emerald Labs Ltd – 71‑75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.
ICO registration: ZB701056.
For privacy questions, email privacy@withemerald.com.
Emerald Labs Ltd – 71‑75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.
ICO registration: ZB701056.
For privacy questions, email privacy@withemerald.com.
Emerald Labs Ltd – 71‑75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.
ICO registration: ZB701056.
For privacy questions, email privacy@withemerald.com.
What data we collect
Category
Examples
Source
Category
Examples
Source
Category
Examples
Source
Category
Examples
Source
Category
Examples
Source
Account data
Name, email, phone, DOB, address, payment status
You / Stripe
Account data
Name, email, phone, DOB, address, payment status
You / Stripe
Account data
Name, email, phone, DOB, address, payment status
You / Stripe
Account data
Name, email, phone, DOB, address, payment status
You / Stripe
Account data
Name, email, phone, DOB, address, payment status
You / Stripe
Screening data
Lab results, vitals, clinician notes
Network labs, clinicians
Screening data
Lab results, vitals, clinician notes
Network labs, clinicians
Screening data
Lab results, vitals, clinician notes
Network labs, clinicians
Screening data
Lab results, vitals, clinician notes
Network labs, clinicians
Screening data
Lab results, vitals, clinician notes
Network labs, clinicians
Wearable data
Steps, heart rate, sleep stage, etc
Meaning
Wearable data
Steps, heart rate, sleep stage, etc
Meaning
Wearable data
Steps, heart rate, sleep stage, etc
Meaning
Wearable data
Steps, heart rate, sleep stage, etc
Meaning
Wearable data
Steps, heart rate, sleep stage, etc
Meaning
Membership Year
The contiguous twelve‑month period commencing on the Member’s Start Date and each subsequent twelve‑month period thereafter.
Apple Health, Garmin, Oura, etc. (only if you connect)
Membership Year
The contiguous twelve‑month period commencing on the Member’s Start Date and each subsequent twelve‑month period thereafter.
Apple Health, Garmin, Oura, etc. (only if you connect)
Membership Year
The contiguous twelve‑month period commencing on the Member’s Start Date and each subsequent twelve‑month period thereafter.
Apple Health, Garmin, Oura, etc. (only if you connect)
Membership Year
The contiguous twelve‑month period commencing on the Member’s Start Date and each subsequent twelve‑month period thereafter.
Apple Health, Garmin, Oura, etc. (only if you connect)
Membership Year
The contiguous twelve‑month period commencing on the Member’s Start Date and each subsequent twelve‑month period thereafter.
Apple Health, Garmin, Oura, etc. (only if you connect)
Usage data
Page views, button clicks, error logs
PostHog (self‑hosted, UK)
Usage data
Page views, button clicks, error logs
PostHog (self‑hosted, UK)
Usage data
Page views, button clicks, error logs
PostHog (self‑hosted, UK)
Usage data
Page views, button clicks, error logs
PostHog (self‑hosted, UK)
Usage data
Page views, button clicks, error logs
PostHog (self‑hosted, UK)
Marketing data
Newsletter opens, UTM codes
Mailchimp, Google Analytics
Marketing data
Newsletter opens, UTM codes
Mailchimp, Google Analytics
Marketing data
Newsletter opens, UTM codes
Mailchimp, Google Analytics
Marketing data
Newsletter opens, UTM codes
Mailchimp, Google Analytics
Marketing data
Newsletter opens, UTM codes
Mailchimp, Google Analytics
Cookie data
Analytics & marketing cookies (only if you opt‑in)
Cookiebot + GA / Meta / LinkedIn pixels
Cookie data
Analytics & marketing cookies (only if you opt‑in)
Cookiebot + GA / Meta / LinkedIn pixels
Cookie data
Analytics & marketing cookies (only if you opt‑in)
Cookiebot + GA / Meta / LinkedIn pixels
Cookie data
Analytics & marketing cookies (only if you opt‑in)
Cookiebot + GA / Meta / LinkedIn pixels
Cookie data
Analytics & marketing cookies (only if you opt‑in)
Cookiebot + GA / Meta / LinkedIn pixels
We do not knowingly collect data from anyone under 18; the Platform blocks under‑18 sign‑ups.
We do not knowingly collect data from anyone under 18; the Platform blocks under‑18 sign‑ups.
We do not knowingly collect data from anyone under 18; the Platform blocks under‑18 sign‑ups.
We do not knowingly collect data from anyone under 18; the Platform blocks under‑18 sign‑ups.
We do not knowingly collect data from anyone under 18; the Platform blocks under‑18 sign‑ups.
Lawful bases for processing
Purpose
Lawful basis
Key notes
Purpose
Lawful basis
Key notes
Purpose
Lawful basis
Key notes
Purpose
Lawful basis
Key notes
Purpose
Lawful basis
Key notes
Create & manage your Membership
Contract (Article 6 (1)(b))
To deliver the Services you request.
Create & manage your Membership
Contract (Article 6 (1)(b))
To deliver the Services you request.
Create & manage your Membership
Contract (Article 6 (1)(b))
To deliver the Services you request.
Create & manage your Membership
Contract (Article 6 (1)(b))
To deliver the Services you request.
Create & manage your Membership
Contract (Article 6 (1)(b))
To deliver the Services you request.
Provide Screenings & GP Companion
Explicit consent (Art 9 (2)(a))
You give consent during onboarding & each Screening.
Provide Screenings & GP Companion
Explicit consent (Art 9 (2)(a))
You give consent during onboarding & each Screening.
Provide Screenings & GP Companion
Explicit consent (Art 9 (2)(a))
You give consent during onboarding & each Screening.
Provide Screenings & GP Companion
Explicit consent (Art 9 (2)(a))
You give consent during onboarding & each Screening.
Provide Screenings & GP Companion
Explicit consent (Art 9 (2)(a))
You give consent during onboarding & each Screening.
Payment processing
Contract; legal obligation
Stripe stores limited card data.
Payment processing
Contract; legal obligation
Stripe stores limited card data.
Payment processing
Contract; legal obligation
Stripe stores limited card data.
Payment processing
Contract; legal obligation
Stripe stores limited card data.
Payment processing
Contract; legal obligation
Stripe stores limited card data.
Analytics & product improvement
Legitimate interests (Art 6 (1)(f)); Health Data anonymised or aggregated
We use PostHog with on‑prem UK hosting; no profiling with legal effect.
Analytics & product improvement
Legitimate interests (Art 6 (1)(f)); Health Data anonymised or aggregated
We use PostHog with on‑prem UK hosting; no profiling with legal effect.
Analytics & product improvement
Legitimate interests (Art 6 (1)(f)); Health Data anonymised or aggregated
We use PostHog with on‑prem UK hosting; no profiling with legal effect.
Analytics & product improvement
Legitimate interests (Art 6 (1)(f)); Health Data anonymised or aggregated
We use PostHog with on‑prem UK hosting; no profiling with legal effect.
Analytics & product improvement
Legitimate interests (Art 6 (1)(f)); Health Data anonymised or aggregated
We use PostHog with on‑prem UK hosting; no profiling with legal effect.
Marketing emails
Soft opt‑in under PECR
Unsubscribe anytime via footer link.
Marketing emails
Soft opt‑in under PECR
Unsubscribe anytime via footer link.
Marketing emails
Soft opt‑in under PECR
Unsubscribe anytime via footer link.
Marketing emails
Soft opt‑in under PECR
Unsubscribe anytime via footer link.
Marketing emails
Soft opt‑in under PECR
Unsubscribe anytime via footer link.
Optional ad pixels
Consent via Cookiebot banner
No cookies set until you opt‑in.
Optional ad pixels
Consent via Cookiebot banner
No cookies set until you opt‑in.
Optional ad pixels
Consent via Cookiebot banner
No cookies set until you opt‑in.
Optional ad pixels
Consent via Cookiebot banner
No cookies set until you opt‑in.
Optional ad pixels
Consent via Cookiebot banner
No cookies set until you opt‑in.
How we use Member Content
Service delivery. Provide dashboards, trend analysis and clinician advice.
Improvement. Train internal algorithms on de‑identified aggregates.
Research. We may create anonymised statistics (e.g., “25 % of Members had low vitamin D”)—never identifying you.
Clinician access. Emerald clinicians view identifiable Health Data within our own EHR; no external telehealth processors.
Service delivery. Provide dashboards, trend analysis and clinician advice.
Improvement. Train internal algorithms on de‑identified aggregates.
Research. We may create anonymised statistics (e.g., “25 % of Members had low vitamin D”)—never identifying you.
Clinician access. Emerald clinicians view identifiable Health Data within our own EHR; no external telehealth processors.
Service delivery. Provide dashboards, trend analysis and clinician advice.
Improvement. Train internal algorithms on de‑identified aggregates.
Research. We may create anonymised statistics (e.g., “25 % of Members had low vitamin D”)—never identifying you.
Clinician access. Emerald clinicians view identifiable Health Data within our own EHR; no external telehealth processors.
Service delivery. Provide dashboards, trend analysis and clinician advice.
Improvement. Train internal algorithms on de‑identified aggregates.
Research. We may create anonymised statistics (e.g., “25 % of Members had low vitamin D”)—never identifying you.
Clinician access. Emerald clinicians view identifiable Health Data within our own EHR; no external telehealth processors.
Licence you grant us. When you upload or connect Member Content you grant Emerald a worldwide, royalty‑free licence to host, use, modify and analyse that data for the purposes above. We will not sell identifiable Health Data to third parties.
Licence you grant us. When you upload or connect Member Content you grant Emerald a worldwide, royalty‑free licence to host, use, modify and analyse that data for the purposes above. We will not sell identifiable Health Data to third parties.
Licence you grant us. When you upload or connect Member Content you grant Emerald a worldwide, royalty‑free licence to host, use, modify and analyse that data for the purposes above. We will not sell identifiable Health Data to third parties.
Licence you grant us. When you upload or connect Member Content you grant Emerald a worldwide, royalty‑free licence to host, use, modify and analyse that data for the purposes above. We will not sell identifiable Health Data to third parties.
Sharing your data
Recipient
Reason
Safeguard
Recipient
Reason
Safeguard
Recipient
Reason
Safeguard
Recipient
Reason
Safeguard
Recipient
Reason
Safeguard
UKAS‑accredited labs (e.g. Randox, TDL)
Process your samples
Contract + UK GDPR DPA
UKAS‑accredited labs (e.g. Randox, TDL)
Process your samples
Contract + UK GDPR DPA
UKAS‑accredited labs (e.g. Randox, TDL)
Process your samples
Contract + UK GDPR DPA
UKAS‑accredited labs (e.g. Randox, TDL)
Process your samples
Contract + UK GDPR DPA
UKAS‑accredited labs (e.g. Randox, TDL)
Process your samples
Contract + UK GDPR DPA
Clinicians (employees/consultants)
Review results, issue advice
Employment / contractor NDA
Clinicians (employees/consultants)
Review results, issue advice
Employment / contractor NDA
Clinicians (employees/consultants)
Review results, issue advice
Employment / contractor NDA
Clinicians (employees/consultants)
Review results, issue advice
Employment / contractor NDA
Clinicians (employees/consultants)
Review results, issue advice
Employment / contractor NDA
Stripe
Card payments
Data stored in EU data centre
Stripe
Card payments
Data stored in EU data centre
Stripe
Card payments
Data stored in EU data centre
Stripe
Card payments
Data stored in EU data centre
Stripe
Card payments
Data stored in EU data centre
Google Cloud (UK), Nebius (UK)
Hosting & backups
Data stays in UK
Google Cloud (UK), Nebius (UK)
Hosting & backups
Data stays in UK
Google Cloud (UK), Nebius (UK)
Hosting & backups
Data stays in UK
Google Cloud (UK), Nebius (UK)
Hosting & backups
Data stays in UK
Google Cloud (UK), Nebius (UK)
Hosting & backups
Data stays in UK
Mailchimp
Transactional/mktg emai
EU SCCs in place
Mailchimp
Transactional/mktg emai
EU SCCs in place
Mailchimp
Transactional/mktg emai
EU SCCs in place
Mailchimp
Transactional/mktg emai
EU SCCs in place
Mailchimp
Transactional/mktg emai
EU SCCs in place
PostHog (self‑host)
Product analytics
UK self‑hosted instance
PostHog (self‑host)
Product analytics
UK self‑hosted instance
PostHog (self‑host)
Product analytics
UK self‑hosted instance
PostHog (self‑host)
Product analytics
UK self‑hosted instance
PostHog (self‑host)
Product analytics
UK self‑hosted instance
Regulatory authorities
Legal or safety obligations
Only where required by law
Regulatory authorities
Legal or safety obligations
Only where required by law
Regulatory authorities
Legal or safety obligations
Only where required by law
Regulatory authorities
Legal or safety obligations
Only where required by law
Regulatory authorities
Legal or safety obligations
Only where required by law
Emerald never shares identifiable Health Data with employers; employer dashboards are aggregate only.
Emerald never shares identifiable Health Data with employers; employer dashboards are aggregate only.
Emerald never shares identifiable Health Data with employers; employer dashboards are aggregate only.
International transfers
We host all data in the United Kingdom. If we must transfer data outside the UK (e.g. to Mailchimp EU servers) we use UK Addendum‑SCCs or an adequacy decision.
We host all data in the United Kingdom. If we must transfer data outside the UK (e.g. to Mailchimp EU servers) we use UK Addendum‑SCCs or an adequacy decision.
We host all data in the United Kingdom. If we must transfer data outside the UK (e.g. to Mailchimp EU servers) we use UK Addendum‑SCCs or an adequacy decision.
We host all data in the United Kingdom. If we must transfer data outside the UK (e.g. to Mailchimp EU servers) we use UK Addendum‑SCCs or an adequacy decision.
Cookies & trackers
We use Cookiebot to block non‑essential cookies until you choose Accept. Essential cookies (session, CSRF) load regardless. See our Cookie Banner link for full list.
We use Cookiebot to block non‑essential cookies until you choose Accept. Essential cookies (session, CSRF) load regardless. See our Cookie Banner link for full list.
We use Cookiebot to block non‑essential cookies until you choose Accept. Essential cookies (session, CSRF) load regardless. See our Cookie Banner link for full list.
We use Cookiebot to block non‑essential cookies until you choose Accept. Essential cookies (session, CSRF) load regardless. See our Cookie Banner link for full list.
Retention
Data set
Retention rule
Data set
Retention rule
Data set
Retention rule
Data set
Retention rule
Data set
Retention rule
Health records
10 years from Membership end then pseudonymised or securely deleted.
Health records
10 years from Membership end then pseudonymised or securely deleted.
Health records
10 years from Membership end then pseudonymised or securely deleted.
Health records
10 years from Membership end then pseudonymised or securely deleted.
Health records
10 years from Membership end then pseudonymised or securely deleted.
GP chat transcripts
10 years (clinical record).
GP chat transcripts
10 years (clinical record).
GP chat transcripts
10 years (clinical record).
GP chat transcripts
10 years (clinical record).
GP chat transcripts
10 years (clinical record).
Analytics logs
18 months rolling window.
Analytics logs
18 months rolling window.
Analytics logs
18 months rolling window.
Analytics logs
18 months rolling window.
Analytics logs
18 months rolling window.
Marketing data
Until you opt‑out + 24 hrs to suppress.
Marketing data
Until you opt‑out + 24 hrs to suppress.
Marketing data
Until you opt‑out + 24 hrs to suppress.
Marketing data
Until you opt‑out + 24 hrs to suppress.
Marketing data
Until you opt‑out + 24 hrs to suppress.
Cookie consents
5 years.
Cookie consents
5 years.
Cookie consents
5 years.
Cookie consents
5 years.
Cookie consents
5 years.
Your rights
Under the UK GDPR you can: access, correct, erase, restrict, object, port your data, or withdraw consent at any time. Email privacy@withemerald.com. We respond within one month.
Under the UK GDPR you can: access, correct, erase, restrict, object, port your data, or withdraw consent at any time. Email privacy@withemerald.com. We respond within one month.
Under the UK GDPR you can: access, correct, erase, restrict, object, port your data, or withdraw consent at any time. Email privacy@withemerald.com. We respond within one month.
Under the UK GDPR you can: access, correct, erase, restrict, object, port your data, or withdraw consent at any time. Email privacy@withemerald.com. We respond within one month.
Security
We use TLS 1.3, AES‑256 encryption at rest, MFA for staff accounts, regular penetration testing and role‑based access controls. No system is 100 % secure, but we work hard to protect your data.
We use TLS 1.3, AES‑256 encryption at rest, MFA for staff accounts, regular penetration testing and role‑based access controls. No system is 100 % secure, but we work hard to protect your data.
We use TLS 1.3, AES‑256 encryption at rest, MFA for staff accounts, regular penetration testing and role‑based access controls. No system is 100 % secure, but we work hard to protect your data.
We use TLS 1.3, AES‑256 encryption at rest, MFA for staff accounts, regular penetration testing and role‑based access controls. No system is 100 % secure, but we work hard to protect your data.
Accessibility commitment
Emerald aims to meet WCAG 2.1 AA. If any feature is not accessible to you, please email us so we can help and fix the issue.
Emerald aims to meet WCAG 2.1 AA. If any feature is not accessible to you, please email us so we can help and fix the issue.
Emerald aims to meet WCAG 2.1 AA. If any feature is not accessible to you, please email us so we can help and fix the issue.
Emerald aims to meet WCAG 2.1 AA. If any feature is not accessible to you, please email us so we can help and fix the issue.
Changes to this Notice
We may update this Notice. Material changes will be emailed to Members 30 days before they take effect. Continued use after that date means you accept the changes.
We may update this Notice. Material changes will be emailed to Members 30 days before they take effect. Continued use after that date means you accept the changes.
We may update this Notice. Material changes will be emailed to Members 30 days before they take effect. Continued use after that date means you accept the changes.
We may update this Notice. Material changes will be emailed to Members 30 days before they take effect. Continued use after that date means you accept the changes.
Complaints
If you are unhappy with how we handle your data, contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
If you are unhappy with how we handle your data, contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
If you are unhappy with how we handle your data, contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
If you are unhappy with how we handle your data, contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
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© 2025 Emerald Labs Ltd
Subscribe to our newsletter
© 2025 Emerald Labs Ltd
Subscribe to our newsletter
© 2025 Emerald Labs Ltd
Subscribe to our newsletter
© 2025 Emerald Labs Ltd
Subscribe to our newsletter
© 2025 Emerald Labs Ltd